What Kind of Employee Experience Are You Creating?
2 Aug
2014

What Kind of Employee Experience Are You Creating? »

If your employees made a video of their experience, would they make “A” or “B”?

30 Core Values
30 Jul
2014

30 Core Values »

This is a list (in no particular order) of our core beliefs for building great hospitality businesses. We predicate all of our operational

Where Do Brand-Building Ideas Come From?
14 Jul
2014

Where Do Brand-Building Ideas Come From? »

The core driving should be the unrelenting search for the home run, and the knowledge that anything less will be marginal.

How Fun Creates Results
9 Jul
2014

How Fun Creates Results »

This is how I have long explained to people how having fun at work gets you better results.

Read More...
PUNISHING FOOD TRUCKS FOR THEIR POPULARITY
24 Apr
2014

PUNISHING FOOD TRUCKS FOR THEIR POPULARITY »

It is hard enough to succeed in the mobile cuisine business given how fiercely competitive the restaurant industry is. But government regulations are making it even harder for food truck entrepreneurs to stay afloat.

The SHG Event Calendar For 2014
17 Apr
2014

The SHG Event Calendar For 2014 »

The SHG Event Calendar for 2014.

TOH: Delusional Process Management Syndrome
8 Apr
2014

TOH: Delusional Process Management Syndrome »

Successful managers use (and stick to) a smart, behavioral process which is critically important for ALL positions – from dish washer to Director of Operations

The Insanity of Losses
3 Apr
2014

The Insanity of Losses »

There’s a reason nearly 72% of all food service businesses go out of business within three years (fact not fiction). This level of thinking is part of the reason.

Restaurant Marketing: Stop Posting Mediocre Reviews
31 Mar
2014

Restaurant Marketing: Stop Posting Mediocre Reviews »

People are less articulate at giving praise than they are at ranting about a bad experience. Stop using mediocre reviews.

Restaurant Marketing: More On Electronic Reservation Books
18 Mar
2014

Restaurant Marketing: More On Electronic Reservation Books »

“You have to build an ‘every guest, every experience, every day’ culture to have long term success.” How does an electronic restaurant book help an operator do this?

Going Old School: Talking With Your Hands [video]
6 Mar
2014

Going Old School: Talking With Your Hands [video] »

How do you communicate across a crowded dining room?