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More Operators Discovering The Dark Side of Yelp

Owners of some small businesses here say they’ve been pressured by Yelp when the consumer review site’s screening system displays disproportionately negative reviews.

Some Seattle-area businesses say the consumer-review site Yelp isn’t exactly what it claims to be: “Real People. Real Reviews.” Instead, they say, Yelp manipulates how reviews appear to coerce businesses to advertise.

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About Jeffrey Summers

Jeffrey Summers - Founder/Principal, Summers Hospitality Group Jeffrey has spent over 30 years in various Marketing, Operations and Business Development roles in corporate and franchise chains as well as independent concepts including: fast food, QSR's, casual full-service, fine-dining, private clubs and banquet facilities, corporate dining and catering businesses. He is widely recognized by his peers as one of the world's leading voices in the Restaurant & Hotel industries. As an expert in restaurant & hotel businesses, Jeffrey now devotes most of his time to helping owners/operators and their organizations both identify and achieve their business objectives.More info about Jeffrey.  How Can We Help You Build A Better Business?