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The Importance of Listening to Guests

Today we’re talking about how important it is to listen to your guests and get actionable feedback.What happens when you do and what happens when you don’t

*Operational Note: We are no longer using BlogTalkRadio for our podcasts. Instead we are recording our own. So the audio should be much clearer. They are all mps’s and will be available in itunes shortly.You can still listen to all back episodes on BTR for now but we will add them to the SHG®WW site as mp3′s sometime in the coming week. They will be available through our own channel on iTunes and will utilize an RSS feed if you like. You gotta love technology. We think it’s much best. Hope you do too.

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About Jeffrey Summers

Jeffrey Summers - Founder/Principal, Summers Hospitality Group Jeffrey has spent over 30 years in various Marketing, Operations and Business Development roles in corporate and franchise chains as well as independent concepts including: fast food, QSR's, casual full-service, fine-dining, private clubs and banquet facilities, corporate dining and catering businesses. He is widely recognized by his peers as one of the world's leading voices in the Restaurant & Hotel industries, as an expert in restaurant & hotel businesses, Jeffrey now devotes most of his time to helping owners/operators and their organizations both identify and achieve their business objectives using all of the tools at their disposal. More info about Jeffrey.  How Can We Help You Build A Better Business?